Terms, conditions and cancellation policy
Terms, conditions and cancellation policy
KB Hair is looking forward to seeing you, please read this important information before you visit
Allergy testing
KB Hair requires every new colour client to have an allergy test and consultation before securing an appointment.
This is to ensure your safety as well as an opportunity to make a plan for your colour appointment, this is also to book out the correct amount of time to achieve your desired look.
Allergy tests must be carried out and KB Hair will not perform any colour service without one.
If you have a reaction or hypersensitivity you must let KB Hair know straight away. As this will mean that KB Hair will not be able to go ahead with your colour appointment.
Products and colours are constantly changing, and your safety is priority.
Consultations
Consultations last around 30 minutes and are charged at £20.
Should you wish to proceed with a booking an appointment after your consultation, KB Hair will discount 50% of this fee from the overall colour cost.
Should you NOT wish to proceed with booking an appointment with KB Hair after your initial consultation, your service charge will NOT be refunded.
Balayage, colour work and Brazilian blow dries
To secure your booking KB Hair will require £50 booking fee for Balayage/colour work/Brazilian blow-dries.
The booking fee is discounted off your final bill at the end of your service.
Booking fees
Booking fees are non-refundable and non–transferable if 48 hours or less notice has been given on cancellation of agreed appointment.
Cancellations
KB Hair requires a minimum of 48 hours notice of a cancellation.
50% charge of the service cost is chargeable if the cancellations are within 48 hours of agreed appointment. 100% charge of any service that is cancelled within 12 hours of the agreed appointment.
If you cancel last minute or don’t show for your appointment, your booking fee and consultation fee will not be refunded.
For repeated cancellations or no shows of hair services where KB Hair is not able to offer an appointment to another guest, you will be required to pay in full for future appointments.
KB Hair is a freelance hair service. Appointments are limited.